Refunds and cancellations

Last updated 6 October 2026

Cancelling an order

You can cancel before your order is dispatched. Message us on WhatsApp or email us with your order number as soon as you can, and we will refund the full amount you paid, including shipping. Once an order has been handed to the courier it cannot be cancelled.

Returns

Filter coffee decoction is a food product, so we cannot take back or exchange bottles that were delivered correctly, have been opened, or are no longer wanted.

Damaged, leaking or wrong items

If a bottle arrives damaged, leaking or not what you ordered, message us on WhatsApp or email us within 48 hours of delivery. Please send a photo or video of the parcel and the bottle, showing the label and the damage, and your order number. After we check it, we will send a replacement or refund you, whichever you prefer.

How refunds are paid

Refunds go back to the payment method you used, through Razorpay. After we approve a refund, it usually reaches your account in 5 to 7 working days, depending on your bank.

If money was deducted but you got no confirmation

Sometimes a payment is deducted but the order is not confirmed. In that case the amount is normally returned automatically by your bank or payment provider within 5 to 7 working days. If it is not, message us with your payment details and we will help.